Before contacting our support group, review the FAQs below. You can find answers
to many frequently asked questions there.
- I have not received an invitation email.
In order to begin the recommendation / transcript process you must receive an invitation email from schoolrecs.com. If you have not yet received an invitation email please contact the family and verify that they have in fact sent a request invitation to your correct email address. If the address is correct, but you have not received the email, please contact us, stating the name of the child and that you need the invitation link to begin fulfilling on the recommendation / transcript. We will then reply to your email with the necessary invitation link.
- Why do I need to create an account?
Creating an account ensures that the information provided within the recommendation / transcript remains secure and confidential. Having an account also allows you to save your progress midway through a recommendation / transcript request and return to complete it at a later date. Additionally, through this account, you will have a Recommendation / Transcript Center where you can manage all of your requests.
- I received a request invitation that does not apply to me (e.g., Math teacher receiving English teacher recommendation).
If you have received a recommendation / transcript request invitation that is not applicable to you, please decline this request by clicking on the email invitation link, then clicking "Decline." You can also contact the family directly and inform them that the invitation should be redirected. The family most likely intended to send you a different invitation, so you will probably receive another invitation soon regarding the appropriate request.
- When I access the link provided to me within the invitation email and attempt to sign in, the system tells me that the recommendation / transcript request is already associated with another account.
If you are receiving this message, then it's possible that you already accessed the link and created an account under a different email address. If there is another email address that you frequently use, try logging in using that address.
If you are still unable to access the recommendation / transcript request, contact the schoolrecs.com Support Team.
- When I click the link I was provided in an email, it doesn't function correctly.
First, make sure that the link is provided by schoolrecs.com, and not the applicant. If the link is in an email from noreply@registration.powerschool.com, try selecting the entire link in the email, copying it, and then pasting it into the address bar of your web browser, rather than simply clicking it. If selecting the invitation link doesn't bring you directly to the Account Sign In / Create Account page, please contact the schoolrecs.com Support Team and we will be able to troubleshoot the issue.
- Am I able to save and log out while working on a recommendation / transcript request?
You can save your in-progress recommendation / transcript request at any time by clicking "Save & Log Out" at the top right-hand side of the page. When you return to the Recommendation / Transcript Center at a later point in time, select the form to continue working on it.
- The information populated on the form is incorrect.
If the information populated on the form is incorrect, contact the family that sent the recommendation / transcript request invitation to you. It is possible for them to cancel the request, update the information, and then resend it.
- I'm on the review page and it says there are still required fields that need to be completed.
Before a form can be submitted, all required fields must be completed. On the review page, look for any fields that appear as REQUIRED. Clicking on one of these fields will take you to the appropriate page so that you can complete it. Once the field has been satisfied, click "Continue" to go back to the Review page and check for any further missing required fields. Once all fields have been completed, you will be able to click the "Proceed to Submit" button.
- How do I print my recommendation / transcript request?
Upon submitting, you will be presented with a Submission Confirmation page. Under the ‘Next Steps' section you should see a link with the same name as the recommendation / transcript request (e.g., Math Teacher Recommendation, English Teacher Recommendation, etc.). Upon clicking this link, your computer will download a PDF copy of the completed recommendation / transcript.
You can return to the Submission Confirmation page of any submitted recommendation / transcript reques at any time. To do so, simply select the name of the submitted form in your Recommendation / Transcript Center.
In addition, you may also print off a copy of the recommendation / transcript request for review prior to submission. To do this, make sure you are on the "Review & Submit" page, then click the printer icon on the upper right-hand side (next to the "< Prev" and "Proceed to Submit" buttons).
- I have received duplicate requests from a family.
If you have received duplicate requests from a family regarding the same recommendation / transcript request, please notify either the family or the schoolrecs.com Support Team to cancel the request in order to prevent further reminder emails from being sent. You can also choose to "Decline" the duplicate request.
- I've already submitted the recommendation / transcript but I keep receiving reminder emails.
If you have verified within your account that you’ve already submitted the recommendation / transcript yet you continue to receive reminder emails, then the family likely requested that you complete an additional recommendation / transcript request on the behalf of their child. If this additional request appears to be redundant (i.e., the request is regarding the same recommendation form that you have already submitted), then you should contact the family directly to inquire whether or not this additional request was intended to be sent to you. If this additional request is not needed, please notify either the family or the schoolrecs.com Support Team to cancel the request in order to prevent further reminder emails from being sent. You can also choose to "Decline" the redundant request.
- Why was the request cancelled?
There are many reasons that a family may cancel a requests. They may have sent it to the wrong person initially, or perhaps realized that they didn't need that recommendation / transcript to be completed. If you'd like to find out why the invitation that you received was cancelled, your best bet is to contact the family that sent the invitation directly.
- What's the status of my recommendation / transcript request?
You can check the status of your request by signing into your schoolrecs.com account and then going to your Recommendation / Transcript Center (click "Recommendation / Transcript Center" at the top right-hand side of the page). Your requests will be sorted by status.
- How secure is schoolrecs.com?
Please feel free to read our Privacy Statement to answer any questions you may have.